ITAD

Sales Support & Value-Add Services

Pre-Sales Support & Value-Add Services 

Our services help government buyers define requirements, reduce risks, and ensure compatibility before the purchase. 

• Free Scope Compatibility Reviews: Assisting agencies to ensure the hardware meets technical requirements before issuance of an RFQ
• Requirements Analysis & Technical Consulting: Providing advice on hardware configurations to ensure they meet agency security standards, such as TAA compliance, FIPS, or NIST, preventing procurement delays.
• Product Benchmarking & Testing: Providing demo units to validate performance

Post-Sales Support & Value-Add Services

These services focus on implementation, maintenance, and longevity of the purchased equipment. 

• Warranty Management & Extended Warranties: Managing the manufacturer’s warranty process, providing extended warranty support, or facilitating replacements to reduce administrative burdens on the government.
• Asset Tagging & Asset Management: Labeling equipment with government-specific tags and maintaining a database of assets for inventory management.

Preventive & Corrective Maintenance

All Voice, Data, and Networking products we repair undergo a full inspection and update process performed by certified in-house technicians, including multi-condition testing of hardware, ports, memory, and firmware/software.

Function5 prioritizes sustainability by repairing equipment whenever economically feasible, reducing costs and minimizing environmental impact through lower manufacturing demand and waste generation.

Our goal is rapid service restoration, supported through advanced replacements or alternative solutions when needed.

Multi-Vendor Maintenance Services

Companies often face warranty gaps and costly single-vendor service contracts when maintaining equipment. Function5 delivers reliable, affordable OEM or third-party maintenance that eliminates hassle and keeps operations running smoothly. Government customers also benefit through budget-friendly support, extended asset life, and flexible service options that help them meet procurement, compliance, and uptime requirements.

Supply Chain Services-as-a-Service (SCaaS)

Our Supply Chain Services-as-a-Service (SCaaS) model delivers end-to-end supply chain capabilities through a standardized, scalable, and consumption-based approach designed to support federal acquisition objectives. Rather than relying on ad hoc procurement or embedded product markups, SCaaS provides structured, auditable services that improve cost transparency, reduce risk, and enhance operational efficiency across the IT lifecycle.

Under this model, supply chain functions—including sourcing, configuration management, compliance validation, logistics coordination, asset lifecycle management, and reporting—are delivered as defined services aligned to federal requirements. This approach enables agencies to access enterprise-grade capabilities without maintaining internal infrastructure or duplicative resources.

SCaaS supports:

• Improved pricing transparency 
• Compliance with FAR, TAA, cybersecurity, and agency-specific requirements
• Standardized procurement and lifecycle processes that reduce administrative burden
• Scalability to support fluctuating demand and mission needs
• Enhanced auditability and reporting aligned with Federal oversight expectations
• Consolidated Shipments grouping related, individual SKUs into a single, pre-assembled package (kitting) before shipping, transforming multiple items into one unit

Logisitics & Deployment

Kitting

Our kitting services simplify your supply chain by combining multiple items into a single, ready-to-use unit—saving time, reducing costs, and improving productivity.

Inventory Program

Function5 offers a cost-effective inventory management service in which we store and manage customer inventory, delivering benefits such as lower costs, improved cash flow, faster time-to-market, reduced risk, a streamlined supply chain, tailored solutions, scalability, and regulatory compliance.

De-installation and Disposal

Removal and responsible disposal (or asset recovery) of legacy IT hardware, including secure data destruction, often handled as ancillary to new equipment installation

EDI

Our Electronic Data Interchange system automates the exchange of documents such as purchase orders, invoices, and shipping notices, improving communication and efficiency across the supply chain.